Last Updated: 07 Jun 2026
1. Who We Are
Welcome to Level & Square ("we", "our", "us"). We provide professional tiling and property maintenance services. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This Privacy & Cookie Policy explains how we collect, use, and store your personal data when you visit our website (levelandsquare.co.uk, levelandsquare.uk) or contact us to request a quote.
Contact Details
If you have any questions about how we handle your data, please contact us at:
Business Name: Level & Square
Owner: Chris Ansell
Email: chris@levelandsquare.co.uk
Postal Address: Meadowcroft Grove
Heysham, LA3 1ND
Phone: 07767603174
2. The Data We Collect
When you request a quote for tiling or maintenance work, or otherwise interact with us, we may collect the following information:
Identity Data: First name and last name.
Contact Data: Email address, telephone number, and the billing/service address (the property requiring maintenance).
Project Data: Details, photos, or descriptions of the property maintenance or tiling work required.
Technical Data: Internet Protocol (IP) address, browser type, and information about how you use our website (gathered via Squarespace analytics and cookies).
3. How We Use Your Data and Our Legal Basis
Under UK data protection law, we must have a "lawful basis" for processing your personal data. We use your data for the following purposes:
To provide an accurate quote and carry out services: We use your Contact and Project Data to assess your requirements, visit your property, and perform the tiling or maintenance work you request.
Lawful basis: Performance of a contract (or taking steps at your request prior to entering a contract).
To manage our relationship with you: We use your Identity and Contact Data to respond to enquiries, handle invoices, and notify you of any changes to our terms.
Lawful basis: Legitimate business interests and performance of a contract.
To run and improve our website: We use Technical Data to ensure our website functions correctly and to analyse visitor traffic.
Lawful basis: Legitimate business interests.
Cookies: We use cookies to run our website and understand visitor traffic.
Lawful basis: Consent. We will only drop non-essential tracking cookies if you click "Accept" on our cookie banner.
4. Who We Share Your Data With
We do not sell your personal data. We may share your data with trusted third parties strictly necessary to run our business, including:
Squarespace: Our website hosting and analytics provider.
Professional Advisers: Such as our accountants, insurers, or legal advisers.
HMRC / Legal Authorities: If required by law for tax and reporting purposes.
5. Data Security and Storage
Your data is securely stored. We use robust physical and digital security measures to prevent your personal data from being accidentally lost, accessed, or altered. Customer files and quote details are stored on password-protected, 2FA Google Workspace Account.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
Enquiries/Quotes: If you request a quote but do not proceed with the work, we delete your details after 12 months.
Completed Work: By law, we must keep basic information about our customers (including Contact, Identity, and Financial Data) for tax purposes for six years after they cease being customers.
7. Cookie Policy
Cookies are small text files placed on your device to help our website function properly and to analyse how visitors use the site. We use the following types of cookies:
Functional and Required Cookies: These are essential cookies used by our hosting platform, Squarespace. They allow you to navigate the site safely and use key features. These cannot be turned off as the website will not work without them.
Analytics and Performance Cookies: If you accept our cookie banner, we use Squarespace Analytics cookies to collect anonymous data about how visitors find and interact with our site (e.g., which pages are visited most). This helps us improve the user experience. We do not use this data to identify individuals.
How to Manage Cookies
You can change your cookie preferences at any time by clearing your browser cache and refreshing the page to bring up the consent banner again, or by adjusting your web browser settings to block cookies entirely.
8. Your Legal Rights
Under the UK GDPR, you have rights regarding your personal data, including the right to:
Request access to your personal data.
Request correction of incomplete or inaccurate data.
Request erasure of your data (where there is no good reason for us continuing to process it).
Object to processing or request a restriction of processing.
If you wish to exercise any of these rights, please contact us using the details in Section 1. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).